Privacy Policy

 

At HelpGuru, we recognise and respect the importance of protecting the privacy of visitors connected to our website.

 

1. Personal Information

  1. HelpGuru collects, stores or use information that we consider necessary for the purpose of providing the best service possible to all of our members.
  2. This information may include your name, address, telephone number, email address and other basic information, and in the case of trade registrations, we will also collect relevant business details, as well as references names and contact phone numbers.
  3. By registering your details on the website, you consent to us contacting you via email, telephone or post, with relevant information pertaining to the services on our website. We will not share, trade or sell your information to any company or parties not directly associated with its proper use within the website, except when you give us explicit permission and we give you an opportunity to opt out of having your personal information shared.
  4. For quality control and training purposes, we may monitor or record your communication with our support team.
  5. We make available anonymous details of a Job request to a limited number of suitable Service Providers. In the event that a Service Provider agrees to quote then contact information is forwarded to the Property Owner and Service Provider concerned. In addition any ratings and comments from Property Owners and Service Providers in relation to historic Jobs are available for all users of the Website to see at any stage in the Job Request process.
 

2. Security Measures

  1. All this information will be held by HelpGuru using the appropriate safeguards to ensure the highest possible levels of security, integrity and privacy.
 

3. Cookies

  1. We may also place a 'cookie' on your hard drive to help us identify you when you return to the site so that your preferences can be stored and will only be used for these purposes. You can remove 'cookies' from your computer at any time, and choose to disable 'cookies' in your internet browser settings.

 

4. Information Retention

  1. We will retain your personal information only as long as is necessary for the purposes to which you consent under this Privacy Policy, after which we will delete it from our systems.

 

We reserve the right to amend or modify this privacy statement at any time and in response to changes in applicable data protection and privacy legislation.